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Privacy Policy

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At Calm Tides Psychiatry, we are committed to protecting your privacy and safeguarding your personal health information (PHI). This Privacy Policy describes how we collect, use, and disclose your information when you use our telehealth services, and explains your rights under federal and state law, including HIPAA.

 

Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Medical Information: Your medical history, current condition, treatment plans, and provider notes.

  • Insurance Information: Insurance provider, policy number, and eligibility details.

  • Payment Information: Billing address and payment methods (e.g., credit card).

 

How We Use Your Information

Your information may be used to:

  • Provide telehealth services and coordinate your care

  • Communicate with you about appointments, treatment, or billing

  • Verify insurance coverage and eligibility

  • Process payments

  • Improve the quality of our services

  • Comply with legal, regulatory, and accreditation requirements

 

How We Share Your Information

We may share your information only as permitted or required by law:

  • Healthcare Providers: To coordinate treatment.

  • Insurance Companies: To verify benefits, coverage, or claims.

  • Payment Processors: To process billing and payments.

  • Legal/Regulatory Authorities: If required by law, subpoena, or court order.

  • Business Associates: Companies that help us deliver services (all bound by HIPAA safeguards).

 

Data Security

We use industry-standard safeguards, including encryption, secure servers, and access controls, to protect your PHI from unauthorized access, use, or disclosure.

 

Your Rights

You have the right to:

  • Access and obtain a copy of your medical records

  • Request corrections to your records if inaccurate

  • Request restrictions on certain uses or disclosures

  • Request confidential communications (e.g., at a different phone or address)

  • Receive a list (“accounting”) of certain disclosures of your PHI

  • Request deletion of certain information, as permitted by law

To exercise your rights, contact us at: info@calmtidespsychiatry.com

 

Data Retention

We retain your health records as required by law and professional regulations, even if you request deletion of some personal data.

 

Changes to This Privacy Policy

We may update this Privacy Policy at times. The updated effective date will appear at the bottom of this page.

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Effective Date: 10/1/2025

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