Payment Responsibility

• Patients/guardians are responsible for the full cost of all services at the time they are rendered.

• Calm Tides Psychiatry does not bill insurance on behalf of patients.

• Upon request, a superbill can be provided for potential reimbursement through your insurance, FSA, or HSA; reimbursement is not guaranteed.

 

Payment Timing

• Session fees are collected on the day of service. 

• For telehealth appointments, payment must be completed before the session begins.

 

Outstanding Balances

• Balances must be paid in full before future appointments can be scheduled.

• If a card is declined, the patient/guardian must update payment information within 48 hours.

 

Refunds

• Payments for completed clinical services are non-refundable.

• Overpayments or billing errors will be corrected promptly.

 

Superbills & Reimbursement

• Upon request, superbills will be issued monthly or after each visit.

• Patient is responsible for submitting all documents to insurance if reimbursement is pursued.

• Calm Tides Psychiatry does not communicate with insurance companies or guarantee reimbursement amounts.

 

Telehealth Requirements

• Patient must be physically located in South Carolina at the time of the appointment.

• Payment policies remain the same for telehealth and in-office visits.

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Effective Date: 10/1/2025